TERMS & CONDITIONS


Up to 25% off*

Available from 9am AEDT Monday, 2 December until 8.59am AEDT Wednesday, 5 February 2020. Available for online purchases only in Brisbane, Canberra and Darwin Australia at www.lottedutyfree.com.au. Excludes Melbourne City Store. Buy 4 items or more and receive 25% off Sitewide. Retail limits apply. Buy 3 items and receive 20% off Sitewide. Buy 2 items and receive 15% off Sitewide. Offers excludes Alexander McQueen, Chanel, Clarins Double Serum Duo, Clarins Double Serum 50ml, Dior, Gucci The Alchemist's Garden range, Gucci Make Up, Kiehls Clear Corrective Dark Spot Solution 50ml, Kiehls Clear Corrective Dark Spot Solution 100ml, La Prairie, Shiseido Ultimune Power Infusing Concentrate 50ml, Shiseido Ultimune Defend Care Set, Clarins Multi Active Partners Set, Clarins Extra-Firming Partners, Hennessy Paradis 700ml, Hennessy Paradis Imperial 700ml, Moutai, Penfolds Bin 111A 750ml, Penfolds 407 Cabernet Sauvignon 2017 750ml, Remy Martin Louis XIII 700ml, Remy Martin Louis XIII Magnum 1.5l, Tobacco and Technology. Items packaged as a twin or triple pack are classified as one item only. Lotte Duty Free cannot guarantee the availability of stock during the offer period. Not available in conjunction with any other offer unless otherwise stated. Duty Free allowances apply. Not in conjunction with any staff or incentive program discounts excluding Vantage. The offer cannot be redeemed against a prior purchase. Applicable refunds will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price. Lotte Duty Free reserves the right to change, amend or end a promotion or limit sale quantities at any time without notice.


Kenzo Cosmetic Bag Competition

LOTTE TRAVEL RETAIL AUSTRALIA PTY LTD (Lotte Duty Free)

By entering the Kenzo cosmetic bag Instagram Competition (Competition), you will be deemed to have accepted the following terms and conditions:

  • Entrant requirements:
    • ·The Competition is open to all Victorian residents aged 18 years of age or over. Entrants who do not reside in Victoria or who are not over 18 years of age will be disqualified from the Competition; and
    • ·Employees of Lotte Duty Free or its affiliates, immediate family members or anyone professionally connected to this Competition are ineligible to enter.

  • No purchase is necessary to enter the Competition.

    The Competition will commence on Instagram at 12pm Tuesday AEST on 28th January 2020 and will conclude at 11.59pm AEST on Sunday 2nd February 2020.

    To enter this competition, all entrants must:
  • ·Follow @lottedutyfreeau & @kenzoparfums
  • ·Tag two friends in the comments of the post.

    Multiple entries per account will be accepted.

    Four winners will be selected after 10am AEST Monday 3rd February 2020. All qualified entries will be reviewed by Lotte Duty Free and the winners will be electronically selected at random.

    The winners will be notified via direct message on Instagram by 23.59 AEST on Friday 31st February 2020. With details of how to claim their prize. Should any winner not reply to that direct message by 23.59pm AEDT on Saturday 1st February 2020, Lotte Duty Free reserves the right to select a new winner in accordance with the process described above.

    Prize: Each winner will receive:
  • ·Kenzo cosmetic bag
  • ·Kenzoki Hydratant Ange Gardien – Moisturing Skin Guardian 30ml
  • ·Each winner will receive this prize valued at $20 AUD.

    By entering into this competition, and by collecting a prize, the winner acknowledges and accepts that driving, travel and any other activities in collecting the prize are inherently dangerous and may result in death, injury, incapacity, damage to property and other losses. The Promoter is not responsible for any acts of gods, such as adverse weather conditions, industrial action or civil commotion that may occur whilst the winner is travelling. It is the responsibility of the prize winner to enquire about local issues and conditions at destinations prior to travel. The Promoter does not guarantee that the winner will enjoy the prize or be suited to the type of prize that is offered.

    Claiming the prize: The winners will be contacted with details of how to claim their prize via direct message on Instagram. In any event, the winners will not be required to incur a cost to accept the prize (other than a trivial cost) and the prize will be transferred to the winner within 28 days after the draw.

    Lotte Duty Free reserves the right to offer an alternative prize of the same or higher value, where it becomes necessary to do so, as decided by Lotte Duty Free in accordance with the applicable law.

    The prize is non-transferrable and no cash alternative to the prize is available.

    Only entries submitted through Instagram and conforming to the terms of condition of Instagram and Lotte Duty Free are eligible to participate. No responsibility can be accepted for entries that are not properly received due to communications beyond Lotte Duty Free’s control or that are incorrectly submitted, incomplete or received after the closing date.

    Lotte Duty Free reserves the right to disqualify entries at its discretion.

    Entries should not include or use any materials that infringe the copyright or any other rights of any third party, including any right of confidentiality or privacy. Where any other person is depicted in an entry, the entrant warrants that such a person has given their permission for the inclusion of the other person’s image in the entry and for use of that image by the entrant and Lotte Duty Free.

    Entries should not contain any obscene, blasphemous or defamatory matter.

    By entering this competition, you agree to grant Lotte Duty Free a perpetual, transferrable, exclusive, worldwide, royalty-free, sub-licensable licence to use, edit, publish, translate, modify, adapt, make available and distribute your entry materials throughout the world in any media, in connection with its business, which use may include, but shall not be limited to, the posting of entry materials on Lotte Duty Free's websites, Facebook, Instagram and other social media accounts for marketing and promotional purposes.

    By entering this competition, entrants consent to the collection, use and disclosure of their personal information by Lotte Duty Free Australia for the purpose of administering the competition, sales and marketing analysis and as otherwise permitted or required by law, in accordance with Lotte Duty Free's privacy policy. Please visit our privacy policy at: https://www.lottedutyfree.com.au/privacy.

    Lotte Duty Free, in accordance with obligations at law, will retain records relating to the Competition for a period of 3 years after the finalisation of the Competition.

    This competition is in no way sponsored, endorsed or administered by, or associated with, Instagram.

    This competition will be governed by Australian law and entrants submit to the jurisdiction of Australian courts.

    For details of the prize winner please send a self-addressed letter to Lotte Duty Free at 35-45 Lithgow St, Abbotsford VIC 3067.

    Promoter:  Lotte Duty Free of 35-45 Lithgow St, Abbotsford VIC 3067.


RADO and Ash Barty Gift Hamper Giveaway Competition

LOTTE TRAVEL RETAIL AUSTRALIA PTY LTD (Lotte Duty Free)

By entering the RADO and Ash Barty gift hamper Instagram Competition (Competition), you will be deemed to have accepted the following terms and conditions:

  • Entrant requirements:
    • ·The Competition is open to all Victorian residents aged 18 years of age or over. Entrants who do not reside in Victoria or who are not over 18 years of age will be disqualified from the Competition; and
    • ·Employees of Lotte Duty Free or its affiliates, immediate family members or anyone professionally connected to this Competition are ineligible to enter.

  • No purchase is necessary to enter the Competition.
  •  
  • The Competition will commence on Instagram at 12pm Monday AEST on 20th January 2020 and will conclude at 11.59pm AEST on Monday 27th January 2020.
  •  
  • To enter this competition, all entrants must:
  • · Follow @lottedutyfreeau & @rado
  • · Tell us why you should win in the comments of the post

    Multiple entries per account will be accepted.

    The winner will be selected after 9am AEST 28th January 2020. All qualified entries will be reviewed by Lotte Duty Free and the winners will be electronically selected at random.

    The winners will be notified via direct message on Instagram by 23.59 AEST on Tuesday 28th January 2020. With details of how to claim their prize. Should any winner not reply to that direct message by 17.00pm AEDT on Wednesday 29th January 2020, Lotte Duty Free reserves the right to select a new winner in accordance with the process described above.

    Prize: The winner will receive:
  • · Signed Ash Barty tennis ball
  • · Rado gift hamper bag (includes stainless steel water bottle, facial towel and the bag itself)
  • · 2x stadium tickets to the Australian Open 2020 Thursday 30th  January tournament
  • · The winner will receive this prize valued at $408 AUD (excluding Ash Barty Tennis Ball).

    Unless expressly stated in these Terms and Conditions, the winner is responsible for all other expenses including spending money over what is stated, meals, drinks, transfers, laundry charges, activities (unless specified), incidentals, taxes, energy surcharges, gratuities, service charges, passports, visas, travel insurance and all other ancillary costs. Prize winner and travel companions must have valid travel insurance for their period of travel.

    By entering into this competition, and by collecting a prize, the winner acknowledges and accepts that driving, travel and any other activities in collecting the prize are inherently dangerous and may result in death, injury, incapacity, damage to property and other losses. The Promoter is not responsible for any acts of gods, such as adverse weather conditions, industrial action or civil commotion that may occur whilst the winner is travelling. It is the responsibility of the prize winner to enquire about local issues and conditions at destinations prior to travel. The Promoter does not guarantee that the winner will enjoy the prize or be suited to the type of prize that is offered.

    Claiming the prize: The winners will be contacted with details of how to claim their prize via direct message on Instagram. In any event, the winners will not be required to incur a cost to accept the prize (other than a trivial cost) and the prize will be transferred to the winner within 28 days after the draw.

    Lotte Duty Free reserves the right to offer an alternative prize of the same or higher value, where it becomes necessary to do so, as decided by Lotte Duty Free in accordance with the applicable law.

    The prize is non-transferrable and no cash alternative to the prize is available.

    Only entries submitted through Instagram and conforming to the terms of condition of Instagram and Lotte Duty Free are eligible to participate. No responsibility can be accepted for entries that are not properly received due to communications beyond Lotte Duty Free’s control or that are incorrectly submitted, incomplete or received after the closing date.

    Lotte Duty Free reserves the right to disqualify entries at its discretion.

    Entries should not include or use any materials that infringe the copyright or any other rights of any third party, including any right of confidentiality or privacy. Where any other person is depicted in an entry, the entrant warrants that such a person has given their permission for the inclusion of the other person’s image in the entry and for use of that image by the entrant and Lotte Duty Free.

    Entries should not contain any obscene, blasphemous or defamatory matter.

    By entering this competition, you agree to grant Lotte Duty Free a perpetual, transferrable, exclusive, worldwide, royalty-free, sub-licensable licence to use, edit, publish, translate, modify, adapt, make available and distribute your entry materials throughout the world in any media, in connection with its business, which use may include, but shall not be limited to, the posting of entry materials on Lotte Duty Free's websites, Facebook, Instagram and other social media accounts for marketing and promotional purposes.

    By entering this competition, entrants consent to the collection, use and disclosure of their personal information by Lotte Duty Free Australia for the purpose of administering the competition, sales and marketing analysis and as otherwise permitted or required by law, in accordance with Lotte Duty Free's privacy policy. Please visit our privacy policy at: https://www.lottedutyfree.com.au/privacy.

    Lotte Duty Free, in accordance with obligations at law, will retain records relating to the Competition for a period of 3 years after the finalisation of the Competition.

    This competition is in no way sponsored, endorsed or administered by, or associated with, Instagram.

    This competition will be governed by Australian law and entrants submit to the jurisdiction of Australian courts.

    For details of the prize winner please send a self-addressed letter to Lotte Duty Free at 35-45 Lithgow St, Abbotsford VIC 3067.

    Promoter:  Lotte Duty Free of 35-45 Lithgow St, Abbotsford VIC 3067.


Best Price Guarantee – find it cheaper elsewhere and we will beat it by 5%

  1. Lotte Duty Free ("We, Us, Our") will match a genuine competitor's advertised price in an effort to offer the customer our best price guarantee during our promotional period ("Best Price Guarantee Promotion").
  1. Our Best Price Guarantee Promotion runs from now until 31 December 2020 at all Australian and New Zealand airports. Not available at Lotte Duty Free Melbourne City Store.
  1. Our Best Price Guarantee Promotion means if the customer finds an identical item at a competitor's store for a lower price and that item is in stock with the competitor, we will match that price and beat it, by 5%.
  1. Our Best Price Guarantee applies to all categories of products sold at Lotte Duty Free except tobacco or tobacco related products.
  1. To participate in our Best Price Guarantee Promotion, simply make us aware of the better price.

The customer can do this:

In Person
Attending a participating Australian or New Zealand Lotte Duty Free store, or

Over the Phone
Contacting Customer Service in Australia: 1300 388 937; or when overseas: + 61 1300 388 937, or

By Email
Emailing us at: enquiries@lottedutyfree.com.au

The customer must provide us with the following information:

a) Current / existing advertising material from the third party competitor displaying the product and all applicable price information (i.e. a current catalogue clipping); or
b) a screen shot from the customer's mobile phone device of the relevant advertisement and the third party competitor's price details; or
c) an excerpt of a current webpage advertisement in relation to the product; or
d) any other official document from a third party competitor that contains details of:

i) the product;
ii) date of sale;
iii) the competitor; and
iv) price information.

("Competitor Price Information")

  1. The competitor’s offer must be verifiable by a member of our team and we must be able to confirm that the competitor's product is identical to our product and in stock with the competitor. For the avoidance of doubt, when we say identical, we mean that the product stocked by a third party competitor must be the same brand, model, colour, size, product name and from the same product range as the item sold at Lotte Duty Free to be eligible to receive the Best Price Guarantee Promotion.
  1. If the competitor's product is available online the customer can still participate in the Best Price Guarantee Promotion and receive the better price provided the total cost of the competitor's product, including delivery fee, is cheaper than the cost of our identical product. This means the customer will need to show the total online cost of the product by way of:

a. the online advertisement; and
b. the pricing information including the delivery fee and associated charges.
c. The Best Price Guarantee Promotion includes:

i. discounts and store wide discounts competitors may be offering;
ii. 'member's only' promotions competitors may be offering. The customer must be able to show proof that the customer is a member and entitled to receive the price available in the 'member's only promotion', in addition to the Competitor Price Information;
iii. Existing Lotte Duty Free promotions on products. If a third party competitor has a cheaper price on an identical stocked item that is stocked by Lotte Duty Free and bundled with a promotional offer (i.e. gift with purchase) Lotte Duty Free will honour the Best Price Guarantee Promotion and give the customer the better price and the promotional offer (i.e. the gift with purchase), provided the Competitor Price Information is provided.

d. The Best Price Guarantee Promotion excludes:

i. clearance sales, liquidations, warehouse sales, offers by unauthorised resellers, classifieds and auctions sites;
ii. products sold online where the ultimate cost (plus delivery and associated charges) equates to more than the cost of the product sold in our store; and
iii. products sold in a city that is not part of the customers original, transit or final destination.
iv. When used in conjunction with an incentive program discount (excluding Vantage), the price will be matched to the competitor’s cheaper price, it will not be beaten by 5%.

  1. Where a comparison price is not quoted in AUD or NZ dollars, comparison must be done based on the Reserve Bank of Australia or Reserve Bank of New Zealand foreign exchange rate at the date the Competitor Price Information is provided to Lotte Duty Free and will be converted to the currency most applicable to the customer.
  1. Lotte Duty Free reserves the right to limit sales to reasonable retail quantities.
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