What is Click & Collect?
Our pre-order service allows you to place an order in any Lotte Duty Free Departures Airport store and pick it up after your trip, in Arrivals. You can also use our pre-order service online and conveniently pick up your shopping at the airport in our Departures or Arrivals stores up to 60 days before you travel.

1. Choose your airport
Visit lottedutyfree.com.au anytime from 24 hours to 60 days before your collection day/time, choose your airport pickup location and start shopping.

2. Enter your details
Proceed to checkout, login or register, then enter your travel details. Have your passport and flight number on hand.

3. Make your payment
Redeem loyalty points and/or gift cards, or proceed to payment. When your purchase is complete, check your email for your confirmation.

4. Collect your purchase
Visit the Lotte Duty Free Collections counter in-store with a copy of your email confirmation and Passport.
Before placing your order ensure:
- The name of the person travelling and the name on the credit card for payment are the same.
- The total order complies with the duty free limits of any transit or final destination.
- To select your pick up location for airport stores, either in Departures or Arrivals.
PRE-ORDER FAQs
1. When can I place my order?
When preparing for your next international trip you can pre-order duty free products online up to 60 days before you travel and conveniently pick it up at the airport on departure or arrival.Minimum timeframes apply in each location as follows:
Brisbane: Order a minimum of 3 hours prior to collection in store
Canberra: Order a minimum of 24 hours prior to collection in store
Darwin: Order a minimum of 24 hours prior to collection in store
2. How does our click & collect service work?
You can place your order online before your flight with these easy steps:-
Ensure you have the following items handy:
- · Passport details
- · Flight details – number, time and date
- · Credit card – must belong to the person travelling and collecting the goods
- Register or login to save time
- Shop by Category / Brand or Sale
- Select the International Airport you will be collecting your goods.
- Add goods to cart or continue shopping
-
Review your cart
- · Select your collection destination
- · Check the duty free limits of the country you are transiting and arrival into
- · Check quantities ordered
- · Enter any voucher/coupon codes – ie travel booster, promotions
- Select where you will be collecting your goods :- the departures or arrivals store
- Enter your passport and flight details (so we know when you are collecting your goods)
- If you haven't logged in or registered, you will be given the opportunity at this time. We need these details for Australian Border Force compliance and to ensure we can contact you if there are any issues with your order
- Redeem points and/or enter your gift card details or proceed to payment.
- Enter your payment details and tick the box next to I'm not a robot, then press SUBMIT MY ORDER.
- Print your email confirmation
- To collect your goods-visit our Collections Counter
- For any queries, please contact our Customer Service Team on enquiries@lottedutyfree.com.au or 1300 388 937 within Australia
3. Is there a minimum order quantity?
No, there is no minimum order quantity or minimum value on orders both in-store or online as long as the purchase quantity fits within the limits of your transiting or final destination.4. May I place orders for other people?
Due to Customs Regulations, you may only order for your own requirements and in your own name. Therefore the customer's name must match the person travelling internationally in order to collect the goods.5. Do I have to pay tax (GST) or duty on the goods ordered?
No, all our sales for international flights are tax and/or duty free.6. Why can't I order a product online that I saw in your airport store?
Our online selection is not as large as our Airport store. Please contact our Customer Service Team to check stock availability or you can add these items when you're next at one of our Airport stores.7. How can I pay?
You can pay using the following credit cards: VISA, MasterCard, American Express, Diners, China Union Pay, loyalty points and gift vouchers.8. Which currencies can I pay in?
In-store we accept multiple currencies, however you can only pay in Australian Dollars for your online order.9. How do I redeem loyalty points?
In the review screen, drop down the box under Redemption in Dollars and select the amount of points you would like to redeem.10. I know I have points, why aren't they showing in the Redemption in Dollars dropdown box?
Loyalty points are only redeemable in multiples of $20. If the order is below that, you unfortunately won't be able to redeem the points.11. How do I redeem a gift voucher?
In the review screen, enter the gift voucher number found on the back of the voucher and scratch off the silver panel to reveal the online pin. Enter the details and click REDEEM.12. What if my gift voucher doesn't have an online pin?
This is an old gift voucher, please contact Customer Service.13. Why isn't a promotion applying?
Please contact Customer Service.GENERAL FAQS
1. What is duty free?
A ‘duty’ is a tax or charge levied by a country for goods and services purchased in that country. A product that is duty free is simply free from this ‘duty’.2. What is tax free?
The Government imposes a goods and services tax (GST) of 10% on all goods purchased in Australia. Any goods purchased by a traveller leaving the country are tax free.3. What are my limits?
Your duty free allowances are based on your final destination. Make sure you know the allowance for the country you are transiting through and your final destination to avoid confiscation and/or fines by the customs authorities. View your duty free allowances4. What are liquids, aerosols and gels (LAGs)?
- · Water and other drinks, soups, syrups, jams, stews, sauces and pastes
- · Creams, lotions, cosmetics and oils
- · Perfumes
- · Sprays
- · Gels including hair and shower gels
- · Contents of pressured containers including shaving foams and deodorants
- · Pastes including toothpastes
- · Lipsticks, lip glosses and lip balms
- · Any items of similar consistency at room temperature
- · Passengers travelling with an infant or toddler are permitted to carry a reasonable quantity of LAG products for the infant or toddler. These baby products may include, but not limited to: baby milk (including breast milk); sterilised water; juice; baby food in liquid, gel or paste form; disposable wipes. The security screening officer has final say on what is deemed a 'reasonable quantity'.
5. How much can I purchase when I'm returning to Australia?
You may bring any of the following goods, Duty and/or Tax Free, in your accompanied baggage: General Goods AU$900 worth of General Goods, (AU$450 for people under 18 years of age). Including gifts, souvenirs, cameras, electronic equipment, leather goods, perfume and sporting equipment. Alcohol and tobacco products are not included in this allowance. Alcohol 2.25 litres of alcoholic beverages for each passenger aged 18 years and over. Tobacco 25 cigarettes or 25 grams of cigars or tobacco products for each passenger aged 18 years or over. You can also pool your duty free concessions if you are a family travelling together. Please note: If you exceed any of the concession limits set out above, Border Force will charge you duty and tax on the entire importation or purchase within that group of items.If in doubt, it is always advisable to declare goods to Border Force officials upon arrival to Australia. For further information, visit the following site: