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Effective 14th August 2019

Terms and Conditions

ACN 628 207 367

All rights reserved. Access to and use of this Web Site is provided subject to the terms of this Disclaimer of Liability.


This Disclaimer of liability governs this Web Site and those sites of Lotte Duty Free and its affiliates and business partners and other organisations with whom Lotte Duty Free runs targeted promotional and marketing campaigns, which are linked with this Web Site collectively called "the Web Sites". Your access or use of this Web Site shall be deemed to be your acknowledgement that you agree with the Terms of this Disclaimer. Do not access or use any part of this Web Site if you do not agree with these terms and conditions.

Specific Warnings and Disclaimer

This Web Site and the information, names, images, pictures, logos and icons regarding or related to Lotte Duty Free, and Lotte Duty Free products and services ("the Information") are provided on an "as is" and "as available" basis only. Lotte Duty Free does not make any representation or warranty of any kind, whether expressed or implied, such as fitness for a particular purpose, merchantability, non-infringement, accuracy, reliability or completeness of the Web Sites nor does Lotte Duty Free warrant that this Web Site or the server that makes it available are free of computer "viruses" or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.

This Web Site may include publications with technical or other inaccuracies or typographical errors that may be corrected at Lotte Duty Free's sole discretion. Corrections and changes may be incorporated into this Web Site at any later date. Lotte Duty Free may at any time make modifications, improvements and/or changes to this Disclaimer, the Terms and Conditions or the Information displayed on this Web Site or the products and services referred to therein.

Liability Disclaimer

In no event shall Lotte Duty Free or any of its subsidiaries, affiliates or contractors be liable for any loss or damage, including, without limitation, special, indirect or consequential damage, or any damage, whatsoever resulting from access or use, or inability to access or use the Web Site or arising out of any materials, qualifications or recommendations and any Information on this Web Site. Loss means loss or damage however caused (including through negligence), which may be directly or indirectly suffered.


This Web Site may contain links or references to other Web Sites. As the Internet is maintained independently at thousands of Web Sites around the world, the Information accessed may originate outside the boundaries of this Web Site on which information Lotte Duty Free has no control. Therefore, Lotte Duty Free shall have no obligation or responsibility regarding the content derived, obtained or accessed within, through or outside this Web Site. Further, you agree not to add, alter, substitute or amend partially or in whole any Information displayed by Lotte Duty Free on this Web Site.

Intellectual Property Protection

The materials displayed on this Web Site, including without limitation all editorial materials, informational text, photographs, illustrations, artwork and other graphic material, names, logos, trade marks and other marks, are the property of Lotte Duty Free or its licensors and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use. You agree not to adapt, store, display, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Lotte Duty Free. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any patent, trademark, copyright or any other intellectual property right of Lotte Duty Free or any third party, to any such information, data, products or services.

Comments and Communications

Information delivered to us (via posting, electronic mail or otherwise) should not be considered by you to be confidential. Lotte Duty Free shall not be responsible to keep such information confidential nor shall Lotte Duty Free be liable for any use or disclosure thereof. All such information is, and shall remain, the sole and exclusive property of Lotte Duty Free and may be used for any purpose whatsoever, commercial or otherwise, without compensation. Lotte Duty Free would welcome your comments on the Web Sites or on our products, but Lotte Duty Free is not seeking any unsolicited ideas, suggestions or materials relating to the development, design, manufacture or marketing of our products.


"Cookies" are a standard for storing small pieces of data on a web client (i.e. the web browser on your computer). Any Web server (including this one) may store one or more cookies in your browser; or request your browser to transmit the data to the Web server. This Web Site may store cookies on your Web client in order to better serve you upon your subsequent visits to this Web Site. By using cookies, Web sites can track information about visitors' usage of the site, provide customised content, or even the use of password protection. Note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server. Please note that most Web browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it.

The use of cookie storage is explained as follows:

1. What information is collected using cookies?

      • account encrypted username;
      • store airport location, pickup location;
      • session ID – a temporary system identifier to ensure that the login status of the browser is maintained; and
      • Google Analytics, Facebook Tracking and Doubleclick.net cookies and other third party sites such as Adroll are used to provide functionality of those respective systems and for targeted advertising purposes.

2. Does the information enables users to be identified?

      • The session ID can be communicated to the server to establish the user login and retrieve customer details.
    • 3. How the information is used?

          • The encrypted username allows a user to visit the site later without requiring a login process.
          • The session ID is used to sustain the user login during a site visit.
          • The airport location and pickup location are used to display stock related to that location and to ensure the checkout process is applicable for that location.


The use of Facebook pixel allows us to see the activity on the website, i.e the number of visits to a certain URL and/or the number of purchases. No individual personal details are exposed. There is no way to identify users via the pixel. As the pixel uses cookies, the data that is collected is protected and only used to retarget users based on browser history. Facebook pixel works by placing and triggering cookies to track users as they interact with our website and our Facebook ads. This tells us how people interact with our site. In the case of Lotte Duty Free this is primarily used to show purchase and conversion value. Our social media agency then uses this information to create audiences based on certain pages visited, or higher value customers.

If you would like us to stop collecting your information using Facebook pixel, you may:

  1. switch off cookies by adjusting the settings on your web browser and Facebook account; or
  2. opt-out by clicking on an icon at the top of ad (or type of ad) that you no longer wish to see.

If you have any issues attending to the above or would like further assistance, please contact Customer Service on 1300 388 937 (within Australia) or +61 1300 388 937 (outside Australia) or by way of email at enquiries@lottedutyfree.com.au.


The use of display advertising platforms, such as Adroll, allows us to retarget and remarket our products to you. Retargeting works by keeping track of people (like you) who visit our site and displaying our retargeting ads to you as you visit other online sites. At a high level, retargeting works by placing a Java Script tag in the footer of our website. This code creates a list of people who visit our website by placing anonymous retargeting cookies in your browser. This allows providers, such as Adroll, to display retargeting ads to you as you visit other sites.

If you would like us to stop collecting your information using display advertising platforms, such as Adroll, you may:

  1. switch off cookies by adjusting the settings on your web browser; or
  2. opt-out by clicking on an icon at the top of ad (or type of ad) that you no longer wish to see. This will take you to a third party website where you can-opt out of all marketing of that type.

If you have any issues attending to the above or would like further assistance, please contact Customer Service on 1300 388 937 (within Australia) or +61 1300 388 937 (outside Australia) or by way of email at enquiries@lottedutyfree.com.au.

Applicable law and jurisdiction

This Disclaimer of liability shall be governed by, construed and enforced in accordance with the laws of Australia. Disputes arising here are in first instance exclusively subject to the jurisdiction of the courts of Australia.

Refund Policy

Lotte Duty Free will gladly refund your purchases whilst in our Stores and before leaving Australia. Due to Regulations we are unable to exchange goods at our on-Airport locations once taken past the Customs Border Control points on entry into Australia.

Lotte Duty Free will refund products that are damaged or faulty or where incorrect products are supplied within a reasonable time. All goods returned whether they are faulty or not must have proof of purchase. Subject to conditions we will either arrange for a replacement with an identical or comparable product/s, or issue a refund of the purchase price of the faulty/damaged product/s or repair the product/s. Returns will not be accepted if the damage to the product has subsequently been caused by an accident, or by neglect or misuse, by either yourself or a third party. Returns will not be accepted if the goods have been modified or tampered with in any way. Any refunds will not be processed until we receive the product/s in question from you.

Should there be a concern with any of our items you have purchased at our Stores including on-airport locations, please contact our Customer Service Team on 1300 388 937 (within Australia) or on +61 1300 388 937 (outside Australia) or the Manager of the location to which you purchased the item(s) and we will gladly assist in resolving your concern.

Personal Information

The information collected from this Web Site is collected for the purposes of handling your enquiries and/or complaints about Lotte Duty Free products and services. The information collected from this site will also be used for the purposes of both current and future marketing and promotions or consumer offers. By agreeing to transact with Lotte Duty Free, you agree to Lotte Duty Free using your information for marketing purposes, which may involve disclosing your information to third party business partners. The purpose of this disclosure will be to provide you with special offers, promotions and marketing campaigns that we have identified as relevant to you based on your transactions with Lotte Duty Free. We take this opportunity to note that your information will be handled in accordance with our Privacy Policy (available here lottedutyfree.com.au/privacy). If you do not wish for us to use your information in this way please contact us on 1300 388 937 or at enquiries@lottedutyfree.com.au.

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